Last updated: October 14, 2026

ONE9HZ provides digitally delivered Beat licenses and audio files. Because these products are ordinarily made available immediately after successful payment, purchases are generally final where the applicable legal conditions for an exception to the right of withdrawal are met.

This Refund Policy explains the circumstances in which refunds may be available, how delivery problems are handled and how customers may request assistance.

Nothing in this Refund Policy excludes, restricts or waives any mandatory consumer right or remedy that cannot legally be excluded.

1. Digital Products and Final Sales

ONE9HZ Beat licenses, audio files and track stems are digital products. Following successful payment, the files included with the selected license are ordinarily made available electronically through the customer’s account, download links or other designated electronic delivery methods.

No physical products are shipped.

Where applicable law permits an exception to the right of withdrawal for immediately supplied digital content, purchases are generally final once the relevant legal requirements have been satisfied.

The availability or commencement of digital delivery does not remove any statutory rights relating to defective, incorrectly supplied or undelivered products.

2. When a Refund May Be Available

A refund or another appropriate remedy may be available in circumstances including:

• Unable to Deliver: ONE9HZ cannot provide the purchased Beat, files or license, and the delivery problem cannot reasonably be resolved.
• Incorrect Delivery: The customer receives a different Beat, license category or file set from the product actually purchased, and ONE9HZ cannot reasonably correct the error.
• Defective or Unusable Files: Supplied files are materially defective, corrupted or unusable for their intended purpose, and an appropriate resolution cannot reasonably be provided.
• Materially Incorrect Product or License Description: The delivered product or licensing rights materially differ from the confirmed order or applicable contractual description.
• Duplicate Payment: The same transaction was unintentionally charged more than once. The duplicate payment may be refunded while the valid original purchase remains effective.
• Mandatory Legal Rights: A refund, price reduction, replacement or other remedy is required under applicable consumer protection law.

These examples do not limit any additional rights or remedies available to the customer under applicable law.

3. Delivery Problems

If a download link fails, a required file is missing, a ZIP archive is damaged or the delivered product does not match the confirmed order, the customer should contact ONE9HZ through the Contact page or by emailing info@one9hz.com.

ONE9HZ will investigate the problem and, where appropriate, may resolve it by:

• Restoring access to purchased downloads.
• Replacing corrupted or unusable files.
• Providing files missing from the purchased license package.
• Delivering the correct Beat or license documentation.
• Offering another remedy required or permitted by applicable law.

ONE9HZ aims to resolve technical delivery problems promptly.

An attempt to correct a delivery issue does not remove, delay or restrict any mandatory remedy that the customer is entitled to exercise under applicable law.

4. Non-Refundable Situations

Where no mandatory statutory right or other valid refund entitlement applies, refunds will generally not be provided for reasons including:

• Changing your mind after purchasing a correctly supplied digital product.
• Deciding that you no longer want or need the Beat.
• Selecting the wrong Beat or license category yourself.
• Purchasing one Beat and later preferring another.
• Cancelling or changing your music project.
• Deciding not to release, distribute or complete your song.
• Subjective dissatisfaction with a Beat that materially matches its description and preview.
• Failing to review the available Beat preview or license terms before purchase.
• Choosing not to download or use a correctly supplied product.
• A change in your creative direction or release plans.
• A Beat becoming unavailable for new licenses following a valid Exclusive License sale.

These exclusions do not apply where the product is defective, materially misdescribed, incorrectly delivered or where applicable law provides another mandatory remedy.

5. Exclusive License Purchases

Exclusive License purchases are generally final once payment has been successfully completed, the agreed licensing rights have taken effect and the relevant requirements for a lawful exception to withdrawal are satisfied.

An Exclusive License will not ordinarily be refunded solely because the purchaser changes their mind, abandons a project or wishes to purchase a different Beat.

However, an Exclusive License purchase remains subject to refunds and other remedies required by applicable law, including where:

• ONE9HZ fails to provide the agreed Exclusive License.
• The delivered Beat or licensing rights materially differ from the confirmed purchase.
• A material delivery problem cannot reasonably be resolved.
• A duplicate payment occurs.
• Another mandatory legal remedy applies.

6. Effect of a Refund on License Rights

Where the full payment for a Beat license is lawfully refunded, reversed or finally cancelled, the licensing rights associated with that purchase will generally terminate in accordance with the applicable License Agreement and mandatory law.

Following a valid termination, the refunded transaction may no longer be relied upon as authorization for new distribution, monetization, synchronization, performance or other commercial exploitation of the Beat, except where applicable law or a written agreement provides otherwise.

A refund of an accidental duplicate payment does not terminate the customer’s valid original license where one valid purchase remains in effect.

Where an Exclusive License transaction is validly refunded and terminated, the exclusive rights associated with that transaction will cease. ONE9HZ may then make the Beat available for licensing again, subject to applicable law and any surviving contractual rights.

7. How to Request a Refund or Report a Problem

Customers may submit a refund request or report a delivery problem through the ONE9HZ Contact page or directly by emailing info@one9hz.com.

To help us identify and investigate the transaction, please include:

• Order number.
• Email address used during checkout.
• Beat title and purchased license category.
• A brief explanation of the issue.
• Relevant supporting information, where reasonably necessary.

Customers should not send payment card numbers, security codes or other unnecessary sensitive financial information.

ONE9HZ may request additional information where reasonably necessary to verify or resolve the reported issue.

Refund requests will be assessed in accordance with the transaction details, applicable agreements and mandatory consumer protection laws.

8. Refund Processing

Where a refund is approved or legally required, ONE9HZ will initiate the refund within the timeframe required by applicable law.

Refunds will ordinarily be processed through the original payment method, unless another method is legally permitted and appropriately agreed.

Where applicable consumer law requires a refund within a specified period, that statutory period will apply.

ONE9HZ will not impose refund charges prohibited by applicable law.

The time required for funds to appear in the customer’s account may also depend on the payment provider, card issuer or financial institution.

For transactions involving currency conversion, the amount ultimately displayed in the customer’s bank account may be affected by the payment provider’s or issuing bank’s currency conversion arrangements, subject to applicable law.

9. Right of Withdrawal and Mandatory Consumer Rights

ONE9HZ supplies digital music files and associated licensing rights electronically.

Under Turkish distance-selling rules, certain contracts for intangible digital products delivered immediately by electronic means are excluded from the statutory right of withdrawal.

However, the applicability of any exception depends on the nature of the transaction and the relevant legal requirements.

Where the law applicable to a customer’s purchase requires express consent to immediate digital delivery, acknowledgement of the consequences for withdrawal rights or confirmation of that consent, those requirements must be satisfied before ONE9HZ relies on the relevant exception.

Customers located outside Türkiye may have additional mandatory consumer protection rights under the laws applicable to their purchases.

Nothing in this policy limits statutory rights relating to defective or non-conforming digital content, incorrect delivery, non-delivery or any other mandatory consumer protection.

Where mandatory law conflicts with this Refund Policy, the applicable mandatory legal requirement will prevail.

10. Contact and Business Information

For questions about refunds, licensing, digital delivery or an existing order, please contact ONE9HZ using the following details:

Trading Name: ONE9HZ

Registered Business Name: Sadberk Patır

Business Type: Sole Proprietorship

Registered Location: Ankara, Türkiye

Registered Business Address: Available on our Contact page.

Support Email: info@one9hz.com

Registered Electronic Mail (KEP): sadberk.patir@hs01.kep.tr

Contact Page: Contact ONE9HZ